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  • Ambassadors of Aloha Staff Program - 2018 3rd Quarter Results/Awards

Jake Chung - Ambassadors of Aloha 3rd Quarter 2018 Winner - Waikiki Beach A Back to the top

Ambassadors of Aloha Staff Program

Third Quarter Result are in and we have five winners.

We value the opinion of the service that customers received from our Ambassadors of Aloha (AOA). Our team member's AOA's primary goat is to provide our Village guests with Waikiki Beach Activities, Extreme Aloha Service®. Read this staff Extreme Aloha Service Actions.



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  • In the Spirit of Aloha, Our Second Quarter AOA winners are:
  • Jake Chung - Ambassadors of Aloha 3rd Quarter 2018 Winner

    Jake Chung

    The Ambassadors of Aloha Champ

    What the Guests said:

    "Jake was absolutely amazing! I purchased glasses and asked if I could return for the glasses holder & receipt. Jake set them aside, however I was not able to return before 5pm to pick-up. I returned the next day and not only did he still have my items, he remembered me by name! Excellent customer service, and very welcoming / helpful!"

  • Caesar Lani - Ambassadors of Aloha 3rd Quarter 2018 Winner

    Caesar Lani

    The Ambassadors of Aloha Champ

    What the Guests said:

    "Caesar always greeted us with a smile. He was so encouraging to our 5 & 8-year old's! Our 5-year-old was timid in the water and on the slides at first but with a little cheer from Caesar she was all in! We have a little fish now! Thank you for the amazing Aloha Service!" "Caesar made our trip!" "Great Service."

    "Caesar always greeted us with a smile. He was so encouraging to our 5 & 8-year old's! Our 5-year-old was timid in the water and on the slides at first but with a little cheer from Caesar she was all in! We have a little fish now! Thank you for the amazing Aloha Service!" "Caesar made our trip!" "Great Service."

  • Mackenzie Midgal - Mystery Shopper #2 - 3rd Quarter 2018 Winner

    Caesar Lani

    Mystery Shopper # 1Winner

    What the Mystery Shopper said:

    "Mackenzie's uniform was professional and neat in appearance with name tag visible. Was greeted right away. She seemed very tentative of her surroundings. Friendly of other customers and children. Upon approach she was smiling and welcoming.I proceeded to ask her questions of what she recommended to do in the village.She quickly started informing of the area and presented a map.She pointed out attractions and asked what I might be looking for.She was polite and professional and gave a friendly goodbye.Her appearance was neat, and her name badge was well presented."

  • Jake Chung - Mystery Shopper #2 - 3rd Quarter 2018 Winner

    Jake Chung

    Mystery Shopper # 2Winner

    What the Mystery Shopper said:

    "Jake was absolutely amazing! I purchased glasses and asked if I could return for the glasses holder & receipt. Jake set them aside, however I was not able to return before 5pm to pick-up. I returned the next day and not only did he still have my items, he remembered me by name! Excellent customer service, and very welcoming / helpful!"

  • Jason "Junior" Basconis - Mystery Shopper #3 & #4 - 3rd Quarter 2018 Winner

    Jason "Junior" Basconis

    Mystery Shopper # 3 and # 4Winner

    What the Mystery Shopper said:

    "I returned to the lagoon and Beach Boy Junior recognizes that I would like my rented chair back without prompting. He is very kind and asks me if I would like it in the same spot. I try to be indifferent and difficult and ask him to put it wherever he likes, he continues to make me feel like my opinion is valued even though I have given him the opportunity to do as little as possible.

    Junior nice, tried to upsell an umbrella, polite with aloha, waved me the shaka.."


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