Jake Chung

The Ambassadors of Aloha Champ

What the Guests said:

"Jake was absolutely amazing! I purchased glasses and asked if I could return for the glasses holder & receipt. Jake set them aside, however I was not able to return before 5pm to pick-up. I returned the next day and not only did he still have my items, he remembered me by name! Excellent customer service, and very welcoming / helpful!"

Caesar Lani

The Ambassadors of Aloha Champ

What the Guests said:

"Caesar always greeted us with a smile. He was so encouraging to our 5 & 8-year old's! Our 5-year-old was timid in the water and on the slides at first but with a little cheer from Caesar she was all in! We have a little fish now! Thank you for the amazing Aloha Service!" "Caesar made our trip!" "Great Service."

"Caesar always greeted us with a smile. He was so encouraging to our 5 & 8-year old's! Our 5-year-old was timid in the water and on the slides at first but with a little cheer from Caesar she was all in! We have a little fish now! Thank you for the amazing Aloha Service!" "Caesar made our trip!" "Great Service."

Caesar Lani

Mystery Shopper # 1Winner

What the Mystery Shopper said:

"Mackenzie's uniform was professional and neat in appearance with name tag visible. Was greeted right away. She seemed very tentative of her surroundings. Friendly of other customers and children. Upon approach she was smiling and welcoming.I proceeded to ask her questions of what she recommended to do in the village.She quickly started informing of the area and presented a map.She pointed out attractions and asked what I might be looking for.She was polite and professional and gave a friendly goodbye.Her appearance was neat, and her name badge was well presented."

Jake Chung

Mystery Shopper # 2Winner

What the Mystery Shopper said:

"Jake was absolutely amazing! I purchased glasses and asked if I could return for the glasses holder & receipt. Jake set them aside, however I was not able to return before 5pm to pick-up. I returned the next day and not only did he still have my items, he remembered me by name! Excellent customer service, and very welcoming / helpful!"

Jason "Junior" Basconis

Mystery Shopper # 3 and # 4Winner

What the Mystery Shopper said:

"I returned to the lagoon and Beach Boy Junior recognizes that I would like my rented chair back without prompting. He is very kind and asks me if I would like it in the same spot. I try to be indifferent and difficult and ask him to put it wherever he likes, he continues to make me feel like my opinion is valued even though I have given him the opportunity to do as little as possible.

Junior nice, tried to upsell an umbrella, polite with aloha, waved me the shaka.."